Discovering a roof leak induces anxiety in any homeowner. So when I discovered mine, I was anxiously looking for answers: how bad is it, how much will it cost, how soon can it be fixed. Eddie called me as soon as I posted my number but didn’t bother to read anything I wrote about my problem. I told him I had to leave for work soon but he said he’d be right by to take a look. With more rain in the forecast, I reluctantly agreed. Eddie showed up 15 minutes before I needed to leave in an unmarked truck and no uniform. He had zero concern for my obligations because he was there to make a quick buck. Service call fees were not discussed so I assumed this was a free estimate to tell me what was wrong. One half hour later, after Eddie knocked loose a recessed light while walking around my attic and his associate put dirty fingerprints all over my ceiling as they played Marco Polo trying to figure out where the leak was, Eddie discovered it wasn’t the roof at all but an old light fixture gathering condensation that created the leak. Or so he said. He showed me a quick picture, told me the charge was $150 for a half hour’s worth of work, and told me he “fixed” my problem by moving the fixture above the insulation so now it can leak onto that and potentially cause mold. Just to complete this unprofessional transaction, let me add there was no receipt because he didn’t really do anything but knock my light loose. For this “wham bam, thank you ma’am” service he acted like he did me a favor and asked me to give him a review. Here’s your review, Eddie. Thanks for nothing. I don’t know what company earned all the 5-star reviews I see on this page, but it was not the one I did business with. Steer clear of Apex Midwest.
Response from Apex Roofing Midwest LLC
I’m sorry you were so unhappy with my company. You did not seem unhappy at the time. After I got into your attic and literally swam across 75 feet through 3 feet of insulation I found the issue that was not a roof issue but a condensation issue that I did resolve. I charged you for the time I spent covered in blown fiber insulation and for the fuel it took to get there again you seemed ok about it when I fixed your issue. I think the review is completely inaccurate. Thank you for your business.